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   What is BGRS  ?   

What is Brookefield Global Relocation Service (BGRS) ? 

What are the steps to navigate BGRS ?

BGRS is short for " Brookefield Global Relocation Services " and currently has the Internal Relocation Program (IRP) contract for Canadian Armed Forces (CAF).  Originally,  their sub-company Royal LePage had the contract, then they reshuffled their name to their parent company BGRS  (Brookefield Global Relocation Services.).  Their directive is to provide guidance, information, and assistance to Military prior to, during and post HHT

NEW: a updated BGRS policy is for Military to now complete their relocation process electronically, through their BGRS App, downloadable on both desktop and smart-phone. 

After having met with your Career Manager you'll have a good idea of the Bases you may be Posted to.  When you finally receive your official Posting Message, you can choose your Realtor and/or pre-register with BGRS. Use  their mobile app to then complete a Preliminary Relocation Assessment, eventually then you'll be able to book a Planning Session. Be sure to also visit the Finances section to see your Move Budget and navigate the other Posting tools.  Also a good idea to get Pre-Approved, Mortgage wise, so that you're ready to go for securing your home on HHT.  Reach out to team of Lenders.

Can I meet up with someone at BGRS on Base to discuss my families future? 

No !  All of a sudden on December 1st 2017,  BGRS no longer provides any in-person BGRS Rep at any Base, instead they have an App that they want you to download and register with. Then, once you've completed a few steps, finally a BGRS Rep that will be assigned to your file (more info provided in this FAQ).  

Is pre-registration the same as the registration?

Once your file has been authorized Department Coordinator the system will match the information from your employer with your pre-registration and send your password and User ID via email. You will then be able to complete the registration process.

I've been officially Posted ! When do I reister with BGRS?

After you have received your Posting Message with your COS date, register with Brookefield Global Relocation Services (BGRS) online.  They  will provide official authorization along with specific check-lists and steps that you’ll need to take. You’ll also learn of your HHT benefits and entitlements.  

How do I register with BGRS ?

If you have received your Posting Message & ideally know your COS, you can then proceed to register with BGRS. You will find detailed BGRS registration details here.   The good news is that they are pretty quick and generally within one business day you'd receive Relocation Assistance Package, called the the "APS 22 Relocation Package".  The Package includes an email tailored specifically for you that highlights important relocation, BGRS & HHT info.  Also includes Relocation Assistance Document (RAD) to help you navigate the next steps. 

Why this BGRS FAQ ?

What’s next after I’ve registered ?

Simply put, navigating BGRS (Brookefield Global Relocation Services ) can be more than a bit confusing and  stressful.. A ton of important info is only accessible beyond their App registration wall and with there being no BGRS Rep on Base any longer, it creates more questions and sometimes more confusion. To be fair, the BGRS App is improving all the time but we're hoping this info makes things easier for you to understand, especially at the onset of first Posting. You really won't know answers to your questions until you know your COS and have signed up and downloaded their BGRS App. Once a Rep has been assigned to you, things will get easier.

On successful registration, a Brookfield Advisor will be assigned and contact you within a few business days to discuss your relocation intentions and book your 1st Planning Session. To simplify things and stay ahead of other buyers on your HHT , we  recommend getting a Mortgage pre-approval. Consider our BGRS familiar Mortgage team here.

I "think" I am being posted, can I call BGRS with my questions?

II would like even more detailed information on BGRS, my HHT , my entitlements and more...

Well, also no.  The new mandate of BGRS (since Dec 2017) is to only provide customer service to you once the following is satisfied:

1.  once you once you have received your Posting Message.

2. once your CAF Chain of Command has provided authorization for the move

3.  you have created an account with BGRS.   

That said, go ahead and access the CAF Relocation Program Overview presentation for more Q & A online because no registration required. 

Well, you're in luck. There is a really large Government grade document located here.  It's rather in-depth and cumbersome to read but a quick synopsis of hot topics covered would be the following : 

1.   Military HHT & DIT Benefits

2.  Interim Lodgings, Meals & Misc Expenses (ILM&M)

3.  Sale and Purchase of a Residence

4.  Specific moves within Canada etc. . . 
Read more regarding the  Canadian Armed Forces Relocation Directive (CAFRD) here:

 If you've found this info helpful, kindly consider our BGRS Approved Realtor team by choosing your Base Realtor here.  

Have HHT specific questions?

We have HHT specific answers :  here. 

BGRS APPROVED REALTORS & LENDERS AT YOUR SERVICE: 

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